Damaged Orders
If your print arrives damaged or has a printing error, we can arrange a replacement.
Tell us what happened
Email hello@myacrylicprints.com with your order number, a description of the issue, and clear photographs of the print. For shipping damage, include photographs of the packaging too.
Keep the print and packaging
Please keep the damaged print and its packaging while we review the issue. Do not return the item before contacting us for instructions.
Replacement assistance
We review the photographs and order details to confirm shipping damage or a printing error, then arrange to resend the print. Please contact us as soon as you notice the issue.
Returns and refund requests
Each print is made to order. We do not accept returns of correctly made custom prints after production is complete. If there is a problem with your order and you wish to request a refund, contact hello@myacrylicprints.com so we can review the request. This does not limit any rights that apply by law.